FF-fields customer service?

[Minigiant]

Hello everyone

Recently i have wanting to get a custom field created for my dwarf team. I settled on FF-fields after all the feedback i have read across this forum and the web.

I contacted them on the 17th March where i received an immediate response. I replied the following day (18th) twice (I forgot one attachment). After one week has passed i message them over facebook asking if they received my email. The message has been seen but again, no reply.

Is this something i should come to expect from FF-fields?

I understand they must be busy with their kickstarter but i would just like some acknowledgement

[Heff]

They were good with both of mine. Sometimes takes em a few days, panic not

[Gaixo]

They have a couple of big projects going on right now, including the crowdfunding campaign you mentioned. I understand that it can be frustrating, but I'm sure Alex will get back to you as soon as he can.

[Blammaham]

I couldn't have been happier with the work and service they provided for me. I was picky and hard to please but they did it. I had a rather large precise custom order so maybe the size of the project helped, but they were great for me. S.

[Minigiant]

For full clarification on this situation i was contacted yesterday saying they will be working on my board today

[Wifflebat]

Something to remember is that in niche hobby communities, often the people running these companies aren't doing it as their full-time jobs. They may have real lives they need to attend to, and while taking a person's money for a product or service brings with it certain responsibilities, they may not always be able to reply to every communication as if they were doing it for a living. (They're also often doing it as a one-person operation.)

I don't know if this is true for Alex or not, and I'm not suggesting you were overly concerned. I've just seen a number of these "is XXXX reliable?" questions pop up lately, and thought I'd throw this out there...

[ceetee]

Hi All,

Is this something that people have been experiencing again? I contacted Alex in January asking for a pitch, agreed a price and now haven't heard from him for 2 months - he hasn't replied to the last 4 emails. I've also not seen a single WIP shot at all.

Anyone know if he's still alive?

Chris

[CyberedElf]

I first contacted him in July. My own delays didn't get things started until September. I did not hear from him between Sept. and Feb. Things happen, I understand. My order fell through the cracks. I contacted him in early Feb. He responded almost immediately, then I have not heard from him again.

For the record. Other than the few posts in this thread, EVERY interaction I know of was thoroughly pleased with his service.

[ceetee]

And cancelled. Just no contact at all - i have no idea whether these guys had even started on my pitch.

Massive pity - everything else I've heard about them has been positive too.

[CyberedElf]

Also, no contact. I hope the individual is okay, but with no response and the board changing size I'm not trying or hoping anymore.

[JT-Y]

I was talking to him this morning. He does this in his spare time and is very busy with his real job, but he is still working.

[Arclight]

Sorry to hear about your orders guys. That sucks to be left hanging, because I am sure that you are really excited to be ordering your own personalised field.
May I just say though, that I'd tough it out and wait. I did. I have four fields from them. All different and all amazing. I get compliments about them whenever I put one down for a game. All four are in the hard puzzle board style.
I also had to wait months (long, sad months) to get each of them. Each time, it felt like it was taking forever and the waiting was no fun at all.
The results though, oh sweet momma... damn fine boards. No regrets.

Cheers,
-Dan

[CyberedElf]

Don't get me wrong. His stuff is amazing! If it wasn't for the board size changing in the next year, I would keep pestering him.

I specifically designed and built a carrying case that would have a pitch on the outside. I was working with him to get a non-standard layout already. Now I just don't know what I want.
When I figure out what I'm going to do, I will try to get in touch with him again.

[JT-Y]

I know he's currently looking at how to print and cut the new size, how that can work on the plastic sheets used to minimize waste, and looking at the costs. Because he's doing it for me.
I will post details when I know them, but right now it's an exercise in what is possible.